Terms & Conditions

1. Interpretation & Definition

‘we’ ‘our’ and ‘us’ means Axiom Ticketing Ltd, registered in England and Wales, company number 06511707 whose registered office is 15 Niffany Gardens, Skipton, North Yorkshire, BD23 1SZ

The term ‘Event’ represents an entertainment event including, without limitation, a circus, concert, exhibition, sport, theatrical and/or music event to be held at a venue in respect of which we have the right to sell you tickets on behalf of the event organiser.

“Website” means the website on which we make tickets available and from which we promote Events.

‘Event Organiser’ means any party involved in the provision of the event, such as a Promoter, Venue owner/operator, performer or producer.

‘Tickets’ means electronic evidence giving the right to occupy space at or to attend an event sold by us to you on behalf of the Event Organiser.

‘Venue’ means any facilities or locations of any nature where the event is being held. ‘You’ means an individual purchasing tickets using this Website

2. Sale of Tickets

Rights to admission for Events are sold in the form of unique booking reference codes which are delivered electronically via email and can be printed at home or shown on screen at the venue to redeem your ticket. We do not provide physical printed tickets. Cardholders can expect a response to email and telephone enquiries within a maximum of 48 hours.

Please note we do not purchase tickets, set the Ticket prices, or determine seating locations at the Event. We collect the Ticket money on behalf of the Event Organiser and supply details of your booking to them. Ownership of the Tickets and rights to grant entry to the Event remains with the Event Organiser and does not pass to us at any time.

A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Ticket Purchase Terms. The offer is made when you click the “Submit” button on the Website. Acceptance by us of your offer on behalf of the Event Organiser shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.

All ticket purchases made through this website or other websites powered by Axiom Ticketing will appear on your bank statement/credit card statement as ‘AXIOM TICKETING’.


3. Booking Tickets

You must be over 16 years old to buy Tickets using this Website and must also comply with any age restrictions, which apply to the venue where the Event is being held. When you are using this Website you can choose the Tickets you wish to purchase. Please check your purchase carefully before you confirm your purchase and click “Submit”. At this stage an offer has been made by you to purchase the Tickets selected.

Once you have offered to purchase the Tickets then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your Booking by displaying your unique booking reference code.

When we accept your offer to buy a Ticket we will charge your debit/credit card with the face value of the Ticket plus a Booking fee. The face value and Booking fee will be clearly itemised on screen before you confirm your purchase. We forward the face value of the Ticket to the Event Organiser. The Booking fee is the separate charge we make to you for facilitating the Booking (and is inclusive of VAT). If you require a VAT receipt for the face value of the Ticket you must contact the Event Organiser.

No order will be accepted until we have received full payment in cleared funds. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.

4. Delivery

We do not print and post out physical tickets. You will receive a receipt of confirmation from us electronically in the form of a unique booking reference code when we have received full payment in cleared funds.

You are advised to check your purchase on receipt of confirmation from us. Please print out your unique booking reference code and take it with you to the event. Alternatively, display the unique booking reference code on your mobile device or tablet. You will be refused entry to the Event without the unique booking reference code.

5. Ticket Price

The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices (GBP) are inclusive of any applicable taxes and per Ticket booking fee (where applicable) but exclusive of any per transaction, collection or delivery fee. Credit/debit card fees may be charged per ticket on certain performances. Axiom Ticketing will inform You of this cost at the time of booking. All Concessions and Discounts are subject to availability and can be withdrawn without notice.

6. Availability of Tickets

Some Events and Ticket types have restricted availability or allow a maximum number of Tickets per purchaser. These restrictions are indicated in the Event information or during Booking. If you order Tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.

Tickets for Events may be available through other outlets and box offices. The number of Tickets available on this Website only reflects our remaining allocation, which is controlled by the venue or promoter and not the total tickets remaining for the Event itself.

7. Event Admission

When you arrive at the Event you have booked must be able to provide your unique Booking reference code either as a printed copy or displayed on your mobile device or tablet. Only the person in whose name the Booking has been made needs to provide this information; persons in their party arriving with them do not; Children under the age of 16 must be accompanied by an adult, each person will have to provide proof of age or concessionary status where these are required.

Some Events and Ticket types have age restrictions and we will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event/Ticket you are Booking and bring a proof of age if appropriate.

Some Tickets are offered at concessionary rates to eligible persons, for example, students, under-18s. If you buy concessionary Tickets, you must take the necessary proof that each Ticket holder is eligible for that concession to the Event. If you cannot prove eligibility for each person holding a concessionary Ticket, you may be asked to pay the difference on the door or refused entry completely. If you are refused entry, we cannot refund you.

The right to admission to an Event is reserved by the Organiser and Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.

Laser pens, mobile phones, animals and Ticket holder’s own food may also be prohibited from the venue.

8. Refunds

Purchased Tickets cannot be refunded unless: (a) an Event is cancelled;
(b) an Event is moved to another date

Only the face value of the Ticket will be refunded if (a) or (b) occurs.
Ticket booking fees are non-refundable. If an Event is cancelled or rescheduled, and we have been informed of the change by the Event Organiser, we will contact you as soon as possible by email using the details you have supplied when purchasing on the Website. If you do not receive this notification because you have not provided a correct email address, we cannot be held liable.

9. Cancellation

If an Event is cancelled and we have been informed by the Event Organiser, we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.

If an Event is cancelled, and we have not been informed by the Event Organiser (and so we have not been able to inform you of the cancellation), you must notify us no later than 48 hours after the Event that you wish to claim a refund.

10. Rescheduling

If we have been informed by the Event Organiser that the Event is to be rescheduled (as set out in (b) above we will refund the full amount of your purchase including any fees. You will be invited to optionally purchase new tickets for the rescheduled time/date.

11. Liability

Personal arrangements including travel, accommodation or hospitality relating to the Event which has been arranged by You are at your own risk. Our and the Event Organiser’s liability to You in connection with the Event (including, but not limited to, in the event of cancellation or rescheduling of the Event) shall be limited to the Ticket price paid by You including the per Ticket booking fee but excluding the per transaction collection or delivery fee.

Neither We nor the Venue nor the Event Organiser will be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (including by Us and/or by Event Organiser: (a) in any circumstances where there is no breach of a legal duty of care owed by Us or the Event Organiser; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of theses Terms and Conditions and/or any terms and conditions of the Event Organiser.

Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Organiser liability for death or personal injury caused by Our or the Event Organiser (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

12. Exclusions of Liability

We use reasonable endeavors to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties including Promoters for posting on the Website. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.

We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology and you should take your own safeguards in this area.

13. Privacy Policy

Our payment-processing provider is fully PCI compliant and stores your sensitive information. We do not store card payment details, only limited information with which we can record your sale and contact you if necessary.

Credit card details will be handled securely to ensure confidentiality and that 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet.

14. Resale of Tickets

You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is grounds for seizure or cancellation of that Ticket.

15. Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.

16. General Terms & Conditions

If any provision of any of the terms and conditions on the Website is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.

We may modify any of the Website Terms at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 (three) days after posting on the Website. We may modify any of the Ticket Purchase Terms at any time by providing the modified terms each time you make a Booking. By using this Website and its services you agree to these terms and conditions at the time of use or of Booking, therefore you should check these terms each time you access the Website and make a purchase.

All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.

Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.

The parties shall not assign this agreement to any other party without the other’s consent. However, you are deemed to consent to an assignment if there is a trade sale or group reorganisation of Axiom Tickets Ltd.

No part of this agreement is enforceable by anyone who is not a party to it, pursuant to the Contracts (Rights of Third Parties) Act 1999 except the following terms and conditions may be enforced by the Event Organiser in their own rights; “Gaining admission to the Event”, “Venue rules and regulations and Age restrictions”, “Concessionary rates, right to admission”.

17. Customer Care

Should You have any queries or complaints relating to Your Ticket purchase please contact Our Customer Care team at: contact@axiomticketing.com

We will attempt to acknowledge all customer correspondence within 48 hours.

Axiom Ticketing Ltd, registered in England and Wales, company number 06511707 whose registered office is 15 Niffany Gardens, Skipton, North Yorkshire, BD23 1SZ